This policy explains what personal information Niva – The Rooted Heaven ("Niva", "we", "us") collects through nivavilla.com, why we collect it, and how it's handled. It applies only to this website.
What we collect
When you submit a booking inquiry on this site, we collect:
- Your name
- Email address
- Phone number
- Requested check-in / check-out dates
- Number of guests
We don't collect payment details through this site — bookings are confirmed directly with our team.
How we use it
Information you submit is used only to:
- Respond to your inquiry and confirm availability
- Send you a confirmation email that we've received your request
- Contact you about your stay if you proceed with a booking
Where it's stored
Booking inquiries are stored in our database for as long as needed to manage your inquiry and stay, and for our own basic record-keeping. Access to this data is restricted to Niva's team.
Sharing
We do not sell your personal information, and we do not share it with third parties for marketing purposes. Your details pass through the infrastructure providers that run our website, database, and transactional email delivery — solely to operate the service, not for their own use.
Third-party links
This site links out to WhatsApp, Instagram, and Facebook for direct contact and social media. If you use those links, you leave nivavilla.com and that platform's own privacy policy applies — we don't control what they do with your data there.
Cookies & tracking
This site uses Google Analytics to understand overall traffic — things like which pages are visited, general device/browser type, and approximate location. This is separate from, and never linked to, the personal details you submit in a booking inquiry. Google Analytics uses cookies to do this; see Google's Privacy Policy for how Google handles that data. We don't use advertising or retargeting cookies.
Your rights
You can ask us to access, correct, or delete the information you've submitted at any time by emailing booking@nivavilla.com.
Children
This site isn't directed at children, and we don't knowingly collect information from them.
Changes to this policy
If this policy changes, we'll update the effective date above.
Contact us
Niva – The Rooted Heaven, Morwaniya, Udaipur, Rajasthan
Email: booking@nivavilla.com
Phone: +91 8553071171 /
+91 9462378788